Join
the family
Join Razor Labs, a leader in the mining tech sector, specializes in predictive maintenance with our flagship product, DataMind AI™. Our AI Sensor Fusion technology forecasts equipment failures, enhancing operational efficiency and safety.
Publicly traded on the Tel Aviv Stock Exchange, we have a strong presence in key mining regions, including Australia and South Africa, where our solutions have driven significant improvements.
As part of our team, you’ll collaborate with the brightest minds, tackling the most complex problems and shaping the future of industrial technology. Together, we can build smarter, greener and safer industries of tomorrow.
Current Job Openings
Array
Implementation & Customer Success Manager
About The Position
Razor Labs is seeking an Implementation & Customer Success Manager to oversee the successful deployment of our solutions and ensure customer satisfaction. This role demands a proactive individual who thrives in a dynamic environment, working closely with clients to deliver exceptional service.
Responsibilities:
Responsibilities:
- Manage the end-to-end implementation process for new clients.
- Collaborate with sales and technical teams to align customer needs with our solutions.
- Develop and maintain strong relationships with key stakeholders.
- Monitor customer satisfaction and develop strategies for improvement.
- Coordinate training sessions and provide ongoing support to clients.
- Identify opportunities for upselling and cross-selling within the customer base.
Requirements
- Bachelor's degree in Business, Information Technology, or a related field.
- Minimum of 5 years of experience in customer success or implementation management.
- Proven track record of managing complex projects and delivering results.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Experience with CRM software and project management tools.
- Ability to travel as required.
