End User License Agreement

Privacy Policy

Last Updated: [XXX]

  1. Introduction

We value and cherish the privacy of Razor Labs’ website (“Our Website”) visitors and are committed to keeping it. This Privacy Policy (the “Privacy Policy”) explains what personal data is, and how we use it.

We should note that we use Cookies to help improve your user experience using our website. By clicking “Accept” on Cookies banner when you first visit  our site, you consent to our use of Cookies in accordance with this Privacy Policy. You can change your cookie preferences at any time through your browser settings.

 

Razor Labs Ltd, Company Registration Number: 515369296, registered address: Derech Begin 150, Tel Aviv, Israel, serves as the data controller for personal data collected through this website and our services. For data protection inquiries, contact our privacy team at info@razor-labs.com or by mail at above address.

 

  1. What is personal data and data subject rights?

When we use the term personal data in this Privacy Policy, we refer to information that identifies you, or may reasonably identify you, as a person and is protected by law (the “Personal Data”). This kind of information includes direct identifiers, such as your name or email address, and non-direct identifiers, such as your IP address. Unlike personal data, non-personal data, or anonymized data, refers to information that does not pinpoint a particular individual and cannot reasonably be utilized for such identification. Such data encompasses aggregate or statistical information, for instance.

Data subject rights refer to the rights individuals have regarding their Personal Data. These rights (as outlined below) are governed by the applicable legal jurisdiction that pertains to the specific circumstances of each data subject.

 

  1. Does a data subject have a legal obligation to provide personal data to Razor Labs?

There is no legal requirement for you to engage with Razor Labs or utilize any of our services or products. However, if you opt to utilize any of our services, certain personal data may be necessary as per relevant laws and regulations. It shall be noted that according to section 30A to Israeli Communications Law (Telecommunications and Broadcasting), 5742-1982 (“Communications Law”), Razor Labs may not send an advertisement by fax, automatic dialing system, electronic message, or SMS, without obtaining the user’s explicit consent in advance and in writing.

 

  1. What personal data do we collect?

The kind of Personal Data we collect varies and depends on your usage of our website. The following Personal Data may be collected, stored, and used:

 

Types of personal data processed

Purpose of processing

Legal basis

IP and Online Identifiers:
When visiting our website, we record your IP address and gather further online identifiers through cookies stored on your browser. This encompasses details such as browser type, geographical location and IP address, usage patterns, such as when and for how long you browse our website.

We gather this information to operate, provide, maintain, protect, manage, customize, and enhance our websites and services, tailoring how we deliver them. This also includes enriching your experience with our platforms, auditing and monitoring usage statistics and traffic flow, as well as detecting any instances of fraud, security breaches, or technical issues associated with our websites and services. Our aim is to safeguard the security and integrity of our website.

Article 6(1)(f) GDPR – Legitimate interests for website optimization and security, except where such interests are overridden by your fundamental rights and freedoms. Article 6(1)(a) GDPR – Your explicit consent (when you agree to cookies settings).

“Contact Us” Information:

 If you reach out to us for assistance, business inquiries, or refund services using the “Contact Us” feature on our websites, we will gather specific information that you voluntarily provide through this feature. This may include details such as your full name, email address, phone number, company name (if applicable), job title country, and the contents of your message

To handle and respond to your inquiries, to resolve any customer support issues or technical glitches, and to uphold the functionality of our services and websites.

Article 6(1)(f) GDPR – Legitimate interests for customer service, except where such interests are overridden by your fundamental rights and freedoms. Article 6(1)(a) GDPR – Your explicit consent.

“Request a Demo” Information:

 If you reach out to us for the purpose of “Requestion a Demo” feature on our websites, we will gather specific information that you voluntarily provide through this feature. This may include details such as your full name, job title, business email address, phone number, company name (if applicable) and other comments you voluntarily provide (if any).

The facilitate the scheduling of demos for potential customers, thereby enabling them to experience the product or service firsthand. This data collection serves to streamline the process, enhance user experience.

Article 6(1)(f) GDPR – Legitimate interests for business development, except where such interests are overridden by your fundamental rights and freedoms. Article 6(1)(a) GDPR – Your explicit consent.

Newsletter Subscription:

If users have provided us with their consent (if required under applicable law), we may send them information regarding new products, features, activities, services, and periodic announcements or newsletters. You can opt-out of receiving such communications at any time by either: (i) utilizing the “unsubscribe” feature provided within the message, or (ii) sending an email to info@razor-labs.com stating your request to opt-out of such communications.

 

We use this information solely to provide you with the content you have requested.

Article 6(1)(a) GDPR – Your explicit consent for marketing communications.

Feedback and additional information provided by you:

If you have provided us with feedback or other information about yourself, we will handle your information for various purposes, including support, evaluation, and promotional and marketing endeavors (such as public marketing campaigns via social media, online channels, etc.). This information may encompass social media handle and any other Personal Data you decide to share with us

We utilize this information to learn from your feedback, employ it for marketing purposes, enhance our services, innovate new products, and gain deeper understanding of the customer journey and experience

Article 6(1)(f) GDPR – Legitimate interests for service improvement, except where such interests are overridden by your fundamental rights and freedoms.

Article 6(1)(a) GDPR – Your explicit consent in certain cases where required.

Job Applicant:

During the job application and recruitment process, we will gather and handle your personal data. This may include: contact details (full name, email address, phone number), CV details (education, experience, qualifications), performance insights (inferred from exams or evaluations conducted during the recruitment process), feedback from managers or interviewers, recommendations from external parties, nationality (if relevant to the position’s location), and any other information you choose to share with us (such as photos, feedback, survey responses, etc.).

You may provide this information directly or, with your consent, it may be provided by third parties (such as recruiting agencies, headhunters, etc.).

We will utilize this information to evaluate your skills and qualifications, and to assess your suitability for the position you have applied for. Additionally, we will use it to communicate with you throughout the recruitment process. Moreover, we may employ this data to fulfill any legal or regulatory obligations.

Article 6(1)(f) GDPR – Legitimate interests for recruitment, except where such interests are overridden by your fundamental rights and freedoms.

Article 6(1)(c) GDPR – Legal compliance where required by employment law.

 

It should be noted that before you provide us with Personal Data of another individual, you must ask his or her permission for both sharing his or her Personal Data with us, as well as for the storage and usage of this Personal Data.

  1. Do we collect personal data about children?

Our website, products and solutions are not meant for children under the age of 13. Thus, for the purposes of the GDPR, we do not intend to offer Information Society Services (ISS) directly to children. Therefore, we do not knowingly or intentionally collect Personal Data of visitors to our website who are under the age of 13. When we learn that a child under the age of 13 has submitted Personal Data through our website, we will either try to get the consent of his holder of parental responsibility (if possible) or delete the information as soon as possible.

 

  1. What do we use personal data for?

The Personal Data that was shared with us and or gathered by us through our website, will be used for the purposes stipulated in this Privacy Policy, or in any other relevant page in our website. We may use your Personal Data to:

  1. Provide better service to our website, including personal modifications made for your personal user experience.
  2. Administer and analyze use of our website and increase its functionality.
  3. Allow you to create an account, log in and make use of our website services.
  4. Keep our website secured and prevent fraud.
  5. Contact you and explain our product and solutions, as well as establish a first business connection.
  6. Send newsletters and other marketing communications.
  7. Add you to our mailing list.
  8. Process your inquiries and answer your questions.

 

  1. How do we share your personal data?

We may share your Personal Data as follows:

  1. To the extent necessary and in accordance with the purposes stipulated in this Privacy Policy, to any of our employees, affiliated companies, insurers, consultants, agents, suppliers, and sub-contractors.
  2. To the extent necessary, with regulators, to comply with all applicable laws, regulations, and rules; in connection with any legal or quasi-legal proceedings; if we are required to do so by law enforcement, regulatory and other governmental agencies.
  3. If we sell or transfer some or all our business or assets to a third-party, we may disclose Personal Data to a potential or actual third-party purchaser (to the minimum extent required). 
  4. If we are acquired by, or merged with, a third-party, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your Personal Data in connection with the foregoing events.
  5. If you provided your explicit consent to sharing your Personal Data with third parties.

 

A list of third parties which we engage in hosting personal data and/or providing assistance with inquiries is available here.

While we strive to keep this list current, updated and complete, it is possible that there are additional processors which we have not yet added to the list. If you have any inquiries related to our service providers, please contact us.

 

  1. Does Razor Lab’s conduct international transfers of personal data?

Razor Lab’s, as an international corporation with operations spanning the globe and establishments including offices and data centers in various jurisdictions, may transfer personal data across international borders as part of our services, including to locations such as Israel, the US, and Australia. These international data transfers are executed with appropriate measures including but not limited to encryption, access controls, and regular security assessments, to ensure that your personal data receives an adequate level of protection as mandated by applicable law. In cases where personal data collected within the EU/UK is transferred outside of these regions (and not to a country recognized as having adequate data protection measures), such transfers adhere to the provisions outlined in the GDPR/UK GDPR, including, where relevant, through the utilization of Standard Contractual Clauses approved by the European Union. Should you desire further information regarding these arrangements and your associated rights, please feel free to contact us at: info@razor-labs.com.

 

  1. How do we protect your personal data?

We take appropriate organizational and technical precautions to prevent the loss, destruction, unauthorized disclosure, and abuse of your Personal Data. Thus, Personal Data you provide us with is, inter alia, being kept in our secured servers. Even though we take precautionary measures to protect your Personal Data, note that we cannot guarantee this data will not be exposed due to hostile penetration to our servers. Also note that, in part, the security of the Personal Data you provide us with depends on the level of security of the devices you use to communicate with us. Please make sure to take appropriate measures to protect these devices.

 

  1. What about interaction with third-party services?

Our website may contain links to third-party websites, applications, or services (the “Third-Party Services”). We do not have control of, and are not responsible or liable for, the privacy policy of these Third-Party Services. It should be noted that, the links to Third-Party Services are for your convenience, and do not signify our endorsement of such Third-Party Services.

 

  1. What are your rights and how can they be exercised?

The following rights (in full or partly, subject to certain exemptions or derogations) shall apply to certain individuals:

  1. You have a right to access information held about you. This right may be subject to an appropriate administrative fee, where permitted by law. Before we provide you with such information, we will ask for sufficient evidence regarding your identity (e.g., a copy of your passport and ID).
  2. You have the right to ask us to rectify information that is inaccurate or misleading. In some cases, we may ask you to provide us with evidence that the information we hold is inaccurate or misleading.
  3. You have the right to ask us to erase information held about you. Note that in some cases, we may not be able to adhere to such a request. For instance, if we are obliged, by applicable law, to keep hold of this information, or if the information you asked us to erase is required for legal proceedings.
  4. You have the right to lodge a complaint with your local Data Protection Supervisory Authority at any time.
  5. You have the right to withdraw your consent. If you wish to do so, please contact us at info@razor-labs.com. 
  6. You have the right to receive a confirmation whether or not we process your Personal Data
  7. You have the right to restrict processing of your Personal Data.
  8. You have the right to object to processing of your Personal Data.
  9. You have the right to data portability.

 

To exercise your rights, submit requests to info@razor-labs.com with valid identification. We will acknowledge receipt within 48 hours and respond within 30 days (or 90 days for complex requests).

 

  1. How can you contact us with questions or concerns about privacy and personal data?

If you have any questions, concerns or requests in relation to your privacy or personal data, please contact us at info@razor-labs.com

  1. Cookies

On our website, we utilize data files such as cookies, pixel tags, “Flash cookies” or other local storage files provided by your browser or associated applications (“Cookies”). These technologies serve various purposes including recognizing you as a specific visitor, customizing our website, content, and advertising, measuring promotional effectiveness, ensuring your security is maintained, mitigating risk and preventing fraud, and promoting trust and safety across our website. If you choose not to accept the use of these cookies, you can disable them by adjusting your browser settings to prevent cookies from our website being placed on your computer or mobile device. Detailed instructions on how to do this can be found below. However, it’s important to note that disabling cookies may prevent us from providing some or all of our services to you.

 

Please refer to the following pages for information on how to change your cookie settings for different browsers:

 

  1. Updates to previous privacy policy versions:

We retain the right to periodically revise or update our Privacy Policy. Any alterations will become effective upon publication of the revised version on our website.

We will make reasonable efforts to notify you of any significant changes to our privacy practices, as required by applicable law. We advise you to periodically review this page to stay informed about our privacy practices and to check for any updates.

 

  1. Data storage duration

Unless instructed otherwise, and in accordance with relevant legislation, we maintain the collected information for the following periods:

  • Contact inquiries and customer support: 3 years from last contact
  • Marketing communications and newsletter subscriptions: Until consent is withdrawn or 5 years of inactivity
  • Job applications and recruitment data: 2 years from application date
  • Website analytics and technical data: 26 months
  • Demo requests and business inquiries: 5 years from last interaction
  • Affiliate information: Duration of affiliate relationship plus 3 years

These periods may be extended where necessary to fulfill legal requirements, resolve disputes, and enforce agreements, as applicable.

 

  1. Applicable Laws

The clauses outlined in this Privacy Policy pertain to subjects governed by diverse privacy regulations such as GDPR, UK GDPR, CCPA, Israel Privacy Laws including Communications Law, and other pertinent privacy legislation.